Unapologetic Quality. You Deserve
Frequently Asked Questions
What is Deserved all about?
Deserved is a premium destination for Australians who refuse to compromise on their wellbeing. We believe that self-care isn't a luxury. it’s a necessary recovery ritual for a life well-lived. Our brand is built on the philosophy that after years of showing up for others, you’ve earned the right to high-performance products that deliver visible results. We bridge the gap between trending innovation and sophisticated wellness, helping you recover and reclaim your vitality on your own terms.
What kind of products do you offer?
We offer a meticulously curated range of beauty, wellness, and lifestyle essentials designed for high-impact results. Our collection focuses on three main pillars:
- Restorative Beauty: High-quality skincare and tools designed to revitalise and nourish.
- Recovery Wellness: Smart tech and wellness gadgets that help you recharge your body and mind.
- Curated Trends: The latest viral innovations, refined to meet our uncompromising standards for quality and efficacy. Every product in our store is selected because it works as hard as you do.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at welldesrved@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Deserved, we believe your self-care shouldn't be a luxury; it should be your routine. We curate high-performance beauty and wellness essentials designed for the Australians who demand results and restorative rituals.
From revitalising skincare to wellness tech that accelerates your recovery, we provide the tools to help you reclaim your energy and your glow. Because after everything you’ve achieved, the ultimate result is a vibrantly restored you.
Fast, Free & Secure Shipping Australia Wide
We believe your recovery shouldn’t have to wait. That’s why we provide complimentary shipping on every order. Your wellness essentials are handled with care and delivered straight to your door, so you can start reclaiming your glow and your energy, sooner.